Welcome to Aati Hu (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your access to and use of our website, mobile site, and services (“Platform”). By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree with any part of the Terms, please discontinue usage immediately.
1. Eligibility
By using our Platform, you confirm that:
You are at least 18 years old, OR using the Platform under parental supervision.
You are legally capable of entering binding contracts under Indian law.
2. Account Registration
To purchase products, users may be required to create an account. You agree to:
Provide accurate information.
Keep login details confidential.
Accept responsibility for all activities under your account.
We reserve the right to suspend or terminate accounts for any suspicious or fraudulent activity.
3. Products & Services
Aati Hu sells home appliances and related lifestyle products through its online Platform.
Product images, descriptions, and specifications shown are for reference and may vary slightly.
Prices, offers, and stock availability are subject to change without notice.
We make every effort to display accurate product information but do not guarantee that all information is error-free.
4. Order Acceptance & Cancellation
Your order is confirmed only after it is processed and dispatched.
We reserve the right to cancel an order due to:
Stock unavailability
Pricing or description errors
Payment verification issues
Fraudulent activity
If an order is cancelled, any prepaid amount will be refunded as per our refund policy.
5. Pricing & Payments
All prices are in INR (â‚ą) and include applicable GST unless mentioned otherwise.
Payments may be made via UPI, Debit/Credit Cards, Net Banking, Wallets, or other available methods.
Cash on Delivery (COD) may be available for selected pin codes.
We are not responsible for payment failures caused by third-party gateways or banks.
6. Shipping & Delivery
Delivery timelines shown are estimates and may vary.
Delays caused by courier partners, weather, festivals, or operational issues are not our responsibility.
Users must provide correct and complete delivery information. Incorrect details may lead to delivery issues.
Tracking details will be provided once the order is shipped (if available).
7. Returns, Replacement & Refund Policy
You may request a return or replacement if:
The product arrives damaged, defective, or non-functional.
You receive a wrong item.
The product does not match its description.
Conditions:
You must raise the issue within 48 hours of delivery.
The product must be unused and returned with original packaging and accessories.
Refund (if applicable) will be processed within 5–7 working days after inspection.
Some items may not be eligible for return due to safety or hygiene reasons.
8. Warranty
Warranty is provided only by the manufacturer, unless otherwise mentioned.
Warranty claims must be processed directly with the manufacturer's service centre.
Aati Hu is not liable for damages caused due to misuse, mishandling, or unauthorized repairs.
9. User Responsibilities
You agree not to:
Use the Platform for illegal or fraudulent purposes.
Copy, distribute, or misuse any content from the Platform.
Interfere with the Platform through viruses, bots, or malicious scripts.
10. Intellectual Property
All content—logos, images, graphics, product data, layouts, and text—belongs to Aati Hu / Vintage Violetes or its licensors.
No content may be copied, reproduced, or used without prior written permission.
11. Limitation of Liability
Aati Hu shall not be liable for:
Indirect, incidental, or consequential damages resulting from Platform usage.
Losses due to delivery delays or third-party service issues.
Errors in pricing, product descriptions, or availability.
Our maximum liability shall not exceed the amount paid for the product.
12. Third-Party Links
The Platform may contain links to third-party websites.
We are not responsible for their content, services, or privacy practices.
13. Termination
We may suspend or terminate your access if:
You violate these Terms
Engage in fraudulent or harmful activities
Refuse to cooperate during order or service disputes
14. Changes to Terms
Aati Hu reserves the right to modify these Terms at any time.
Changes will be effective as soon as they are posted on the Platform.
Updated on: 06 December 2025
15. Governing Law & Jurisdiction
These Terms & Conditions are governed by Indian law.
Any disputes will fall under the jurisdiction of the courts in Indore, Madhya Pradesh, India.
16. Contact Information
For any queries, returns, complaints, or service support, you may contact us at:
Aati Hu – Customer Support
📧 Email: care.aatihucom@yahoo.com
đź“ž Phone: +91 99930 04186
🏢 Business Name: Vintage Violetes
🧾 GST No.: 23AVAPJ9675K1Z7
đź“Ť Address: 204-B Ambikapuri Main
Behind Nagar Nigam Garden
Airport Road, Indore – 452001
Madhya Pradesh, India
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