🔄 Refund, Return & Replacement Policy – Aati Hu

Effective Date: 06 December 2025

At Aati Hu (Vintage Violetes), we want every customer to have a great shopping experience.
If you receive a damaged, defective, or incorrect product, we are here to help with an easy return or replacement process.

This policy explains the conditions under which refunds, returns, or replacements are accepted.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

• The product is damaged during delivery

• The product is defective / not working

• You received the wrong product

• The product does not match the description or images

2. Time Window to Raise a Request

You must raise a return or replacement request within:

⏰ 48 hours (2 days) of delivery

Requests made after 48 hours may not be accepted due to product verification limitations.

3. Conditions for Return

To qualify for a return or replacement:

• Product must be unused and in original condition

• Original packaging, user manuals, warranty cards, and accessories must be included

• Product should not show any signs of physical damage or mishandling after delivery

• A clear unboxing video may be required as proof (to prevent fraud)

If the above conditions are not met, the request may be rejected.

4. Non-Returnable Products

For safety and hygiene reasons, some items may NOT be eligible for return:

• Items damaged by customer misuse

• Products without original packaging or missing accessories

• Electrical appliances tampered with or repaired by unauthorized technicians

• Items purchased under “Clearance”, “Final Sale”, or “Non-returnable” category

• Personal care items (if added to your catalog in future)

5. Replacement Policy

If eligible, a replacement will be provided when:

• The exact same product is available in stock

• Our team verifies damage or defect through photos/videos or pickup inspection

If the same product is not available, customers may choose between:

✔ Refund
✔ Exchange with another product of equal value (if available)

6. Refund Policy

Refunds are issued in the following scenarios:

• Product received was damaged/defective

• Product delivered was wrong

• Replacement product is not available

• Order cancelled before dispatch (for prepaid orders)

Refund Method:

Refunds are processed to the original payment mode only:

• UPI

• Bank Account

• Debit/Credit Card

• Wallet (if used)

Refund Timeline:

⏳ 5–7 working days after the returned product is received and inspected.

7. Order Cancellation

Before Dispatch:

You can cancel your order anytime before it is shipped.
A full refund will be issued for prepaid orders.

After Dispatch:

Cancellation cannot be guaranteed.
You may refuse delivery or apply for return after receiving the item (if eligible under the return policy).

8. Return Pickup Process

• Our courier partner will pick up the product from your address (if available for your pincode)

• In some cases, we may ask you to self-ship the item temporarily

• Pickup will be attempted up to 3 times

• If the customer is unavailable during pickup attempts, return request may be cancelled

9. Quality Check

All returned items go through a Quality Inspection.
Refund or replacement will be approved only after successful verification.

Products failing quality checks will be returned back to the customer.

10. Contact for Refunds & Support

For any issues related to orders, returns, or refunds, contact:

Aati Hu – Customer Support
📧 Email: care.aatihucom@yahoo.com
📞 Phone: +91 99930 04186
🏢 Business Name: Vintage Violetes
🧾 GST No.: 23AVAPJ9675K1Z7
📍 Address:
204-B Ambikapuri Main
Behind Nagar Nigam Garden
Airport Road, Indore – 452001
Madhya Pradesh, India

Effective Date: 06 December 2025